Shipping and Returns

Shipping Costs
$0-29.00 Flat Rate $3.50
$30.00+ Free Shipping!
All US orders qualify for Free Shipping on orders over $30. Select styles are excluded. All transit days are an estimate and are not guaranteed for most services.

Delivery Times
Most orders will be processed/shipped out between 1-5 business days.

Moose and Lulu's will ship to most Armed Forces addresses. These shipments are always sent USPS, and cannot be shipped with Express mail. BaxterBoo has no control over transit times for these orders due to their customs and military mail procedures.

Moose and Lulu's sends all shipments out with a tracking and/or delivery confirmation number. Please check your email for this information. Items may arrive separately to allow for quicker shipping. Every Item will have its own tracking number. 

Moose and Lulu's does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. 


Return Policy

We are confident that your pet will enjoy our Flavor Boosters and our handpicked branded products. For this reason, we offer a 100% Satisfaction Guarantee. Return shipping is not included and all returns must be made within 30 days of receiving your purchase. Return of half full or empty packaging will not be accepted. This should never be an issue as we are sure your pet will love Moose and Lulu’s!

Moose and Lulu's Brand FAQ

Are Your Ingredients Made in the USA?
Yes! All of our freeze dried products are manufactured in FDA and USDA approved facilities in the United States then packaged in Cleveland, Ohio.

Are Your Ingredients Sourced in the USA?
All of our ingredients are human-grade and sourced in the USA.
All ingredients are bought in small batches to ensure the freshest possible ingredients. Once they are received, we have Standard Operating Procedures in place to ensure all ingredients are stored and packaged properly.

Are Your Products Wheat Free?
Yes, all products are wheat free!

Do you offer any Grain Free?
Yes, the following are grain free;
Beef, Sweet Potato, & Green Beans Flavor Booster
Peanut Butter, Pumpkin & Banana Flavor Booster
Pure Chicken Flavor Booster

Do Your Products Contain Preservatives?
Nope! Not one preservative, additive, filler or meat by product is used in making our ingredients. Everything is 100% natural.

What is Freeze-Drying and what is the Benefit?
Freeze drying is the process of removing liquid from a food to help shelf life, reduce weight, and preserve quality. Due to the expense of freeze drying, it’s best used for premium products of premium quality. Freeze drying begins with freezing the item and subjecting it to vacuum pressure to remove the solvent content (usually water) from the item. The product is then heated, which allows the solvent to evaporate through a process known as sublimation.

This allows a product to be preserved for many years without compromising its quality. In the case of freeze dried food, a food item’s texture, flavor, and nutritional content remain intact.

What is the Shelf Life?
Under all the descriptions you will find the shelf life of each product but all of our products have a shelf life of at least 8 months.

What Are the Health Benefits of Your Product?
Although are products are used as a flavor booster meal supplements and treats our products provide a number of health benefits for your pet!

Sweet Potato are a complex carbohydrate and a natural energy source rich in vitamins and minerals. They are also great for digestive health because they’re high in dietary fiber. They’re also low in fat and contain vitamin B6, vitamin C, and manganese.

Beef is rich in essential amino acids, minerals and vitamins.

Peanut is a good source of protein and contains heart healthy fats, vitamin B, niacin, and vitamin E.

Pumpkin is good source of fiber as well as beta-carotene/vitamin A. It can help keep the GI tract moving and can aid with digestive issues.

Bananas are great source of potassium, magnesium, vitamin C, vitamin B6, fiber, biotin, and copper. Bananas help boost the immune system, replenish electrolytes, and promote skin and coat health.

Chicken is a a lean meat and builds lean muscle mass in dogs and delivers Omega 6 fatty acids that help sustain healthy skin and shiny coats. It’s also a great source of essential amino acids and glucosamine, which helps promote bone health.

Do you have a Guaranteed Analysis?
Yes, all of our treats and boosters have been lab tested and are registered with the state of Ohio.

 Still have questions? Email: info@mooseandlulus.com