FAQ

Shipping and Returns

Shipping Costs
$0-29.00 Flat Rate $3.50
$30-49 Flat Rate $5.50
$50.00+ Free Shipping!
All US orders qualify for Free Shipping on orders over $50. Select styles are excluded. All transit days are an estimate and are not guaranteed for most services.

Delivery Times
Most orders will be processed/shipped out between 1-5 business days.
Made to order products may take up to 14 days to create.

APO/FPO 
Moose and Lulu's will ship to most Armed Forces addresses. These shipments are always sent USPS, and cannot be shipped with Express mail. Moose and Lulu's has no control over transit times for these orders due to their customs and military mail procedures.

Tracking 
Moose and Lulu's sends all shipments out with a tracking and/or delivery confirmation number. Please check your email for this information. Items may arrive separately to allow for quicker shipping. Every Item will have its own tracking number. 

Moose and Lulu's does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. 

USPS - 1.800.ASKUSPS 
UPS - 1.800.PICKUPS

Return Policy

Moose and Lulu's brand:
We are confident that your pet will enjoy our Flavor Boosters and our handpicked branded products. For this reason, we offer a 100% Satisfaction Guarantee on Moose and Lulu's branded product. Return shipping is not included and all returns must be made within 30 days of receiving your purchase. Return of half full or empty packaging will not be accepted. This should never be an issue as we are sure your pet will love Moose and Lulu’s!

All other branded product:

  • Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (Don't worry about the shipping box or discount cards.)
  • Item(s) must be clean and contain NO pet hair.
  • Item(s) returned within 15 days of delivery may be refunded via store credit or the original credit card.
  • Item(s) returned 16-365 days after date delivered may be refunded via store credit only.

 

Moose and Lulu's Brand FAQ

Are your Ingredients Made in the USA?
Yes! All of our freeze dried and baked products are manufactured in FDA and USDA approved facilities in the United States then packaged in Cleveland, Ohio.

Are your Ingredients Sourced in the USA?
All of our ingredients are human-grade and sourced in the USA.
All ingredients are bought in small batches to ensure the freshest possible ingredients. Once they are received, we have Standard Operating Procedures in place to ensure all ingredients are stored and packaged properly.

Do you offer any Grain Free?
Yes, the following are grain free;
Beef, Sweet Potato, & Green Beans Flavor Booster
Pure Chicken Flavor Booster
Cheese and Bacon Treats
Salmon Jerky

What is Glycerin and Mixed Tocopherols?
Glycerin is added to our soft and jerky treats for three key reasons: 1) allows treats to be chewy/soft 2) acts as a preservative against mold 3) and acts as a sweetener. There are many types of glycerin but ours is derived from animal and plant sources. 

Mixed Tocopherols is a phytochemical and mild preservative. Used to preserve freshness and shelf-life, mixed tocopherols is a combination of the four tocopherols present in vitamin E.

What is Freeze-Drying and what is the Benefit?
Freeze drying is the process of removing liquid from a food to help shelf life, reduce weight, and preserve quality. Due to the expense of freeze drying, it’s best used for premium products of premium quality. Freeze drying begins with freezing the item and subjecting it to vacuum pressure to remove the solvent content (usually water) from the item. The product is then heated, which allows the solvent to evaporate through a process known as sublimation.

This allows a product to be preserved for many years without compromising its quality. In the case of freeze dried food, a food item’s texture, flavor, and nutritional content remain intact.

What is the Shelf Life?
Under all the descriptions you will find the shelf life of each product but all of our products have a shelf life of at least 8 months.

What Are the Health Benefits of Your Product?
Although are products are used as a flavor booster meal supplements and treats our products provide a number of health benefits for your pet!

Salmon is a great source of omega-3 fatty acids, which support the immune system, may decrease inflammation, and can keep your dog’s coat looking shiny and healthy. It’s also a good protein source. In fact, salmon is a common ingredient in high-quality dog foods. If your dog is allergic to more common sources of protein, like chicken, salmon may be a good alternative.

Duck is rich in iron and it provides dogs with a lean, easy-to-digest protein source. Duck is also a great source of amino acids, which helps to support strong muscles. Foods formulated with duck are sometimes recommended for dogs suffering from food sensitivities or food allergies.

Lamb is packed with essential amino acids and is a good source of dietary fats, which help sustain energy. The red meat also offers up plenty of vitamins and minerals that support muscle development and encourage optimum skin and coat health in dogs. Lamb may be a better option for dogs who suffer from food sensitivities or food allergies caused by other protein sources such as beef or chicken.

Turkey is a lean, white meat that helps dogs build muscle. It is also a highly digestible protein source for dogs. In addition, turkey-based pet foods may provide an alternative option for dogs with food sensitivities or food allergies to beef or chicken-based recipes.

Beef is rich in essential amino acids, minerals and vitamins.

Peanut is a good source of protein and contains heart healthy fats, vitamin B, niacin, and vitamin E.

Chicken is a a lean meat and builds lean muscle mass in dogs and delivers Omega 6 fatty acids that help sustain healthy skin and shiny coats. It’s also a great source of essential amino acids and glucosamine, which helps promote bone health.

Cheese contains protein, calcium, vitamin A, essential fatty acids, and B-complex vitamins. Most dogs love cheese, and trainers often use it for treat-motivated dogs. 

Pumpkin is good source of fiber as well as beta-carotene/vitamin A. It can help keep the GI tract moving and can aid with digestive issues.

Coconut is easily digested and can boost your dog’s metabolism. It also contains valuable lauric acid (which has antibacterial, antiviral, and anti-fungal properties), fiber, vitamins, and minerals. 

Sweet Potato are a complex carbohydrate and a natural energy source rich in vitamins and minerals. They are also great for digestive health because they’re high in dietary fiber. They’re also low in fat and contain vitamin B6, vitamin C, and manganese.

Blueberries contain antioxidants that strengthen your dog’s immune system. They help keep your dog’s brain functioning well as he or she ages. They lower the risk of cancer. 

Cranberries contain anti-inflammatory and anti-microbial qualities which can prevent the growth of E. coli, H. pylori, and many other GI related pathogens. The cranberry holds benefits your dog’s pearly whites, proteins found in cranberries inhibit acid production and allow teeth to defend against oral bacteria. Also great for pups who experience frequent UTI's. 

Bananas are great source of potassium, magnesium, vitamin C, vitamin B6, fiber, biotin, and copper. Bananas help boost the immune system, replenish electrolytes, and promote skin and coat health.

Kelp from iodine to iron and amino acids, kelp, rich in natural salts and minerals, has 70 of the necessary vitamins, minerals, and micro nutrients dogs need.

Quinoa It’s packed with protein, calcium, and other nutrients. Its strong nutritional profile makes it a healthy alternative to corn, wheat, and soy.

Flaxseed is an extremely healthy food because they are loaded with essential fatty acids like omega-3. Omega-3 is otherwise known as alpha linolenic acid, or ALA. Flaxseed is also full of dietary fiber, protein, manganese, and lignans.

Apple Cider Vinegar improves digestion, combats yeast infections, relieves allergy symptoms and supports joint health.

Do you have a Guaranteed Analysis?
Yes, all of our treats and boosters have been lab tested and are registered with the state of Ohio.

 Still have questions? Email: info@mooseandlulus.com